Effective Date: August 5, 2026 | Last Updated: August 5, 2026
These Terms of Service ("Terms") form a binding agreement between Award Solutions Inc, an Illinois corporation ("AwardTMS," "we," "us," or "our"), and the business entity that subscribes to or uses the AwardTMS platform ("Customer," "you," or "your"). They govern your access to and use of the AwardTMS transportation management software available at awardtms.com, together with related APIs, mobile interfaces, and services (the "Platform").
By creating an account, accessing the Platform, or clicking to accept these Terms, you agree to be bound by them. If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Platform.
These Terms cover the AwardTMS software service only. They are separate from any terms governing the Award Solutions Inc corporate website at awardsolutionsil.com, and separate from any freight or carriage contract you may have with Award Solutions Inc as a motor carrier. Section 15 contains an arbitration agreement and class action waiver. Sections 12 and 13 limit our liability.
Subject to your compliance with these Terms and payment of applicable fees, AwardTMS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform during the term of your subscription, solely for your internal business operations and in accordance with the Documentation and your Subscription Plan.
The Platform is licensed, not sold. No copy of the software is delivered to you, and no ownership interest transfers to you. All rights not expressly granted are reserved.
You may not, and may not permit any third party to:
You are responsible for the accuracy of your registration information and for keeping it current. You must ensure each Authorized User has individual credentials; credentials may not be shared.
You are responsible for all activity occurring under your Customer Account, including the acts and omissions of your Authorized Users, and for configuring roles, permissions, and feature access appropriately for your organization. The Platform provides role-based and feature-based access controls; correct configuration of those controls is your responsibility, particularly where sensitive information such as driver Social Security numbers and license numbers is concerned.
You must notify us promptly at contact@awardsolutionsil.com of any suspected unauthorized access or security incident affecting your Customer Account.
You retain all right, title, and interest in and to Customer Data. We claim no ownership in it.
You grant us a limited, worldwide, non-exclusive license to host, store, transmit, display, and process Customer Data solely as necessary to provide, maintain, secure, and support the Platform for you, and as otherwise permitted by these Terms and our Privacy Policy.
We do not sell Customer Data, and we do not use it to train machine learning models for our own purposes or those of any third party. We may generate aggregated and de-identified statistics about Platform usage that do not identify you, your Authorized Users, or any individual, and may use those to operate and improve the Platform.
You represent and warrant that you have all rights, consents, and lawful bases necessary to submit Customer Data to the Platform and to authorize our processing of it. This includes, where applicable:
You are the controller of personal information within Customer Data, and we act as your processor with respect to it. We process it on your documented instructions, as described in the Privacy Policy, which is incorporated into these Terms by reference.
You may not use the Platform to transmit unlawful, harassing, defamatory, or fraudulent content; to send unsolicited messages in violation of anti-spam or telemarketing laws; to store or transmit malicious code; to infringe intellectual property or privacy rights; or to further any unlawful transportation activity, including falsification of hours-of-service, inspection, or safety records.
We may investigate suspected violations and may suspend access as described in Section 10.
By providing a mobile phone number through the Platform, you expressly consent to receive text (SMS) messages related to shipments, dispatch notifications, invoices, operational updates, one-time authentication codes, and other business communications. Consent is not a condition of purchase, use of our services, or employment.
SMS messages sent through the Platform may include:
Message frequency varies based on operational activity. You may receive multiple messages per day during active operations.
Standard message and data rates from your mobile carrier may apply. Award Solutions Inc does not charge recipients for SMS messages.
You may opt out of SMS messages at any time by replying STOP to any message. Upon receipt of STOP, you will receive one final confirmation message and no further messages will be sent:
"Award Solutions Inc: You have been unsubscribed and will receive no further messages. To re-subscribe, reply START."
To re-subscribe, reply START to any of our numbers.
Reply HELP to any message for support information, or contact us at:
SMS messaging is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carrier availability may vary. Carriers are not liable for delayed or undelivered messages.
Phone numbers provided for SMS consent are not sold or shared with third parties for their own marketing purposes. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
Where you enter a third party's telephone number into the Platform, you are responsible for having obtained any consent required under the Telephone Consumer Protection Act and similar laws before messages are sent to that number. See Section 4.1.
The Platform integrates third-party services, including payment processing, messaging, geocoding, and artificial intelligence providers, identified in our Privacy Policy. Your use of the Platform may involve transmission of data to those providers as necessary to deliver the relevant functionality. We are not responsible for the acts, omissions, availability, or accuracy of third-party services.
The Platform offers AI-assisted document parsing, an AI assistant, and voice interaction. AI output may be incomplete, inaccurate, or wrong. It is provided as a convenience and does not constitute professional, legal, tax, safety, or regulatory advice.
You are solely responsible for reviewing and verifying AI-generated or AI-extracted content before relying on it — including parsed load details, rates, addresses, mileage, and any figures used in settlements, invoices, tax filings, or regulatory submissions. We disclaim liability for decisions made in reliance on unverified AI output.
Access to the Platform requires a paid subscription unless you are in a free trial. Fees are set by your Subscription Plan and are stated exclusive of taxes; you are responsible for applicable sales, use, and similar taxes.
Access to the Platform is enforced automatically based on the status of your subscription. No manual review or further notice occurs at the point access is restricted.
Suspension is not deletion, but it is not indefinite either. A suspended account retains its data and can be restored by paying. However, if the account is subsequently terminated, the retention window in Section 11.1 begins. Export any records you are required to retain under FMCSA or other regulations before that window closes. Suspension restricts access to the Platform, and a suspended account cannot be used to export data until access is restored.
The grace period stated above reflects our current practice and may be adjusted. We will not shorten it in a way that applies to an already-running grace period, and the then-current period is the one that applies to your account.
We aim to keep the Platform available at all times, but we do not commit to a specific uptime guarantee under these Terms unless a separate written service level agreement applies to your subscription. The Platform may be unavailable due to scheduled maintenance, emergency maintenance, or factors outside our reasonable control.
We will use commercially reasonable efforts to provide advance notice of planned maintenance likely to cause material disruption. Support is provided by email at contact@awardsolutionsil.com during normal business hours.
We may modify, add, or discontinue features over time. We will not materially reduce core functionality of your Subscription Plan during a paid term without notice and, where the reduction is material, an opportunity to terminate and receive a prorated refund of prepaid unused fees.
The Platform is a record-keeping and operational tool, not a compliance guarantee. You remain solely responsible for compliance with all laws applicable to your operations, including FMCSA regulations governing driver qualification files, hours of service, drug and alcohol testing, vehicle maintenance and inspection, IFTA and IRP filings, and applicable wage, hour, and employment laws.
Features that assist with driver qualification files, mileage calculation, fuel tax reporting, or similar functions are provided to help you organize information. They do not constitute a determination that you are compliant, and we do not act as your compliance advisor. You are responsible for verifying that records maintained in the Platform satisfy your retention and content obligations.
We may suspend or restrict access, in whole or in part, if: (a) fees are past due; (b) we reasonably believe the Platform is being used in violation of Section 2.1 or Section 5; (c) suspension is necessary to protect the security, integrity, or availability of the Platform or other customers; or (d) required by law.
Except where immediate action is necessary to prevent harm, we will provide notice and, where practicable, an opportunity to cure before suspending under (b), (c), or (d).
Suspension for non-payment under (a) is governed by Section 7.1 and occurs automatically at the end of the grace period. The trial-ending reminder and grace-period notice described in Section 7.1 constitute the notice and cure opportunity for non-payment; no separate notice is given at the moment access is restricted.
These Terms begin when you first access the Platform and continue until terminated. You may terminate by cancelling your subscription and ceasing use. We may terminate for material breach that remains uncured thirty (30) days after written notice, or immediately for the circumstances in Section 10(b)–(d).
On termination, your license under Section 2 ends and access to the Platform ceases. We will retain Customer Data for ninety (90) days following termination to permit export and possible reactivation. During that period, you may request an export of Customer Data in a machine-readable format. After ninety (90) days, Customer Data will be deleted or de-identified, except for copies retained in routine backups for a limited period, and records we are required to keep by law.
You are responsible for retaining any records you are required to maintain under FMCSA or other regulations beyond that period. Export your records before the retention window closes.
Sections 4, 12, 13, 14, 15, and 16 survive termination, along with any accrued payment obligations.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AWARDTMS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT DATA, CALCULATIONS, MILEAGE, GEOCODING RESULTS, OR AI-GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AWARDTMS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO AWARDTMS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THESE LIMITATIONS DO NOT APPLY TO: (A) YOUR PAYMENT OBLIGATIONS; (B) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 14; OR (C) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You will defend, indemnify, and hold harmless AwardTMS and its officers, directors, and employees from any third-party claim, and resulting damages, losses, and reasonable attorneys' fees, arising out of: (a) Customer Data, including any claim that it infringes or misappropriates rights or was collected or used unlawfully; (b) your use of the Platform in violation of these Terms or applicable law; (c) your failure to obtain consents required under Section 4.1; or (d) your regulatory non-compliance under Section 9.
We will defend, indemnify, and hold you harmless from any third-party claim alleging that the Platform, as provided by us and used in accordance with these Terms, infringes a United States patent, copyright, or trademark, and will pay resulting damages finally awarded or agreed in settlement. This obligation does not apply to claims arising from Customer Data, from modification of the Platform by anyone other than us, or from use of the Platform in combination with items we did not supply.
The party seeking indemnification must promptly notify the other, allow the indemnifying party to control the defense, and provide reasonable cooperation.
These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
Informal resolution. Before initiating formal proceedings, the parties will attempt in good faith to resolve any dispute through discussion for thirty (30) days after written notice describing the dispute.
Arbitration. Any dispute not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Cook County, Illinois. Judgment on the award may be entered in any court of competent jurisdiction.
Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
CLASS ACTION WAIVER. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION AGREEMENT IN THIS SECTION IS VOID.
For questions about these Terms: