Effective Date: August 5, 2026 | Last Updated: August 5, 2026
This Privacy Policy explains how Award Solutions Inc ("AwardTMS," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with the AwardTMS transportation management platform available at awardtms.com (the "Platform").
This policy applies to the AwardTMS software-as-a-service platform only. It does not apply to the Award Solutions Inc corporate website at awardsolutionsil.com, which is governed by a separate privacy policy.
Two kinds of people are described in this policy. If you are a customer — a motor carrier, broker, or fleet that subscribes to AwardTMS — we act as a controller of your account data. If you are a driver, applicant, or contact whose information a customer entered into the Platform, we act as a processor on that customer's behalf. In that case the customer, not AwardTMS, decides what is collected and for how long, and privacy requests should be directed to them. See Sections 2 and 9.
AwardTMS is a product of Award Solutions Inc, an Illinois corporation with a mailing address at PO Box 95377, Palatine, IL 60095. For privacy inquiries, contact contact@awardsolutionsil.com.
AwardTMS is a business-to-business platform. Our privacy obligations differ depending on whose information is at issue:
If you are a driver or applicant and you wish to access, correct, or delete your information, contact the carrier or company that engaged you. We will assist that company in responding, but we cannot act on your data directly without their instruction, except where applicable law requires otherwise.
Where a customer uses our driver application, hiring, and driver-qualification features, the Platform stores information submitted by or about driver applicants. Depending on what the customer collects, this may include:
Sensitive identifiers are encrypted at rest. Social Security numbers and CDL numbers are stored using application-level field encryption, so they are not readable in the underlying database. Access is limited to users the customer has authorized through role and feature permissions.
Because location and mileage data is tied to specific drivers and vehicles, it can reveal the movements of identifiable individuals. We treat it accordingly.
Subscription payments are processed by Stripe. We do not receive or store complete payment card numbers. We retain a payment token, the card brand, the last four digits, expiration date, and billing history sufficient to manage your subscription.
The Platform uses cookies that are strictly necessary for it to function: session cookies that keep you signed in, security cookies that protect against cross-site request forgery, and preference cookies that remember settings such as your theme and table layouts. We do not use advertising cookies, and we do not permit third-party advertising networks to track users across the Platform.
We do not use customer content to train machine learning models for our own purposes or those of any third party.
The Platform includes AI-assisted features powered by xAI, including document parsing, an AI assistant ("Hermes"), voice interaction, and AI-assisted handling of messaging. When these features are used, the relevant content is transmitted to xAI for processing and a response is returned to the Platform.
Message content may be processed by AI. Where a customer uses the Platform's AI-assisted messaging, the content of SMS and in-platform messages — including messages sent by or to drivers, dispatchers, and other contacts — is transmitted to xAI for processing. This can include messages from individuals who are not Platform users and who did not themselves choose to use an AI feature. Customers should account for this when deciding what to communicate through the Platform, and when informing their personnel about how communications are handled.
Content transmitted for AI processing may include:
Requests are routed through our internal gateway, which enforces the same permission model that applies elsewhere in the Platform: the assistant can access only the records the requesting user is already authorized to see, and it cannot be used to reach data across customer accounts.
We do not use this content to train our own models, and our agreement with xAI does not permit it to be used to train xAI's models. AI output may be inaccurate or incomplete and should be reviewed before being relied upon for operational, financial, or regulatory decisions. See Section 6.1 of the Terms of Service.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
We disclose information only as follows:
| Provider | Purpose | Information Involved |
|---|---|---|
| Stripe, Inc. | Subscription billing and payment processing | Billing contact details, payment tokens, transaction history |
| Telnyx LLC | SMS and voice messaging | Telephone numbers, message content, delivery metadata |
| Twilio Inc. | Messaging services | Telephone numbers, message content, delivery metadata |
| xAI Corp. | AI document parsing, AI assistant ("Hermes"), voice features, and AI-assisted messaging | Document text, user queries, voice input, and the content of SMS and in-platform messages processed by the assistant — including messages sent by or to drivers and other third parties |
| Nominatim / OpenStreetMap | Address geocoding and route mileage | Addresses and place names submitted for lookup |
| Email delivery provider | Transactional email | Recipient email addresses and message content |
| Hosting and infrastructure providers | Application hosting, storage, and backups | All Platform data, encrypted in transit and at rest |
We may update this list as our infrastructure changes. Material additions will be reflected here with an updated revision date.
We retain information for as long as your account is active and as long as needed to provide the Platform. After termination, we retain Platform data for ninety (90) days to allow for export and account reactivation, after which it is deleted or de-identified, except where longer retention is required.
Longer retention applies where law requires it. Federal Motor Carrier Safety Administration rules impose their own recordkeeping periods on motor carriers — for example, driver qualification files must generally be retained for the duration of employment and three years afterward, and drug and alcohol testing records have their own mandated periods. Customers are responsible for determining which retention obligations apply to them. Financial and tax records are retained as required by applicable law, and backup copies persist for a limited period after deletion from active systems.
Depending on where you live, you may have the right to request access to your personal information, correction of inaccurate information, deletion, a portable copy, or restriction of certain processing, and to be free from discrimination for exercising these rights.
How to exercise them depends on your relationship to us:
Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws have these rights under their respective statutes. California residents may also designate an authorized agent. We do not sell personal information or share it for cross-context behavioral advertising, so no opt-out of those activities is required.
SMS communications through our platform are used solely for legitimate business and operational purposes, including load dispatch notifications, driver instructions, customer delivery updates, invoice and statement delivery, one-time authentication codes (2FA), and operational alerts between TMS users, office staff, drivers, brokers, and customers.
SMS messages may be sent to drivers, customers, brokers, and other parties whose phone numbers are entered into the platform by authorized company users. Messages are sent only in the context of an existing business relationship or upon express consent.
Recipients provide their mobile phone number and consent to receive SMS communications through one or more of the following mechanisms:
The following illustrates the opt-in language and phone number field used when a contact provides their phone number through a form on our platform:
Example — Contact / Onboarding Form
When a recipient texts our number for the first time, our system automatically replies with the following message before any further outbound messages are sent:
"Award Solutions Inc: Thanks for contacting us! You are now subscribed to SMS updates including dispatch, operations, marketing, and authentication codes (2FA) messages. Msg frequency may vary. Msg&data rates may apply. Reply STOP to opt out. Reply HELP for help. To also receive marketing messages, please reply YES."
Marketing messages, including driver bonus programs and referral incentives, require a separate affirmative opt-in. A recipient who replies YES receives the following confirmation:
"Award Solutions Inc: Thank you! You have opted in to receive marketing messages, including driver bonus programs and referral incentives. Reply STOP to opt out at any time."
Recipients may opt out of SMS messages at any time by replying STOP to any message. Upon receiving STOP, our system immediately sends the following confirmation and ceases all further messages to that number:
"Award Solutions Inc: You have been unsubscribed and will receive no further messages. To re-subscribe, reply START."
Opt-out records are maintained in our system and honored permanently unless the recipient re-opts in by texting START.
Recipients may reply HELP at any time to receive support contact information:
"Award Solutions Inc: For assistance contact us at contact@awardsolutionsil.com. Msg frequency may vary. Msg&data rates may apply. Reply STOP to opt out. Reply START to re-subscribe."
Message frequency varies depending on operational activity. Standard messaging and data rates from your mobile carrier may apply. Award Solutions Inc does not charge for SMS messages.
Phone numbers collected for SMS opt-in purposes are not shared with third parties for their own marketing purposes and are not sold. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are disclosed only to the messaging providers identified in Section 7.1 for the sole purpose of delivering the messages you have consented to receive.
Where a customer enters telephone numbers into the Platform, that customer is responsible for obtaining any consent required by the Telephone Consumer Protection Act and similar laws before messages are sent. Opting out of operational messages may affect your ability to receive dispatch information from the carrier that engaged you.
The Platform also sends email for the same operational purposes — application status, dispatch and operational updates, invoices and statements, one-time authentication codes, and, where separately consented to, promotional messages about driver bonus programs and referral incentives. You may unsubscribe from promotional email at any time by replying UNSUBSCRIBE or using the unsubscribe link in any message. Transactional and security email, such as authentication codes and billing notices, is required to operate the account and continues regardless of marketing preferences.
We maintain administrative, technical, and physical safeguards designed to protect personal information, including:
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Customers are responsible for safeguarding their credentials and for configuring user permissions appropriately. If we become aware of a breach affecting personal information, we will notify affected customers without undue delay and as required by applicable law.
The Platform is operated in the United States and intended for use by businesses operating in North America. If you access it from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
The Platform is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that we have done so, we will delete it.
We may update this Privacy Policy from time to time. We will revise the "Last Updated" date above and, for material changes, provide notice by email or in-platform notice before the changes take effect. The current version is always available at awardtms.com/privacy.
For questions about this Privacy Policy or our handling of personal information: